Dukaan jaisa hi — pehle payment, phir saamaan.Like buying in a shop: you pay, then you get your things.
Every order runs the same way for the customer, the shop and the rider. Nothing is charged until you tap Pay, and the shop only ever sees an order that is already paid.
At a glance
2 min
for riders to offer a price
Rs 0
charged until you tap Pay
0 min
waiting for the shop
4 digits
handover code at the door
The steps
What the customer, the shop and the rider each see, in order.
- Customer
- Shop
- Rider
- 1
Send to riders
- Fills a basket from one shop — the items, the delivery estimate and the platform fee are all shown — and taps Send to riders.
- Not told anything yet.
- Sees a new job: the drop area, the distances, the item count and the fee range. Never the shop, and never an address.
- 2
Riders offer a price
- Watches offers arrive with price, time, rating and deliveries, and may pick one as soon as it arrives — or withdraw for free.
- Still not told.
- Offers a fee between the floor and the ceiling, inside the time.
- 3
You pick one
- Chooses the offer they like. Nobody chooses for them: if they don't pick one, the request closes and nothing is charged.
- Still not told.
- Bidding has closed and every offer is locked. The rider chosen is told; the others see that the customer chose another rider.
- 4
You pay
- Sees the final total — the items, the chosen rider's fee and the platform fee — and taps Pay with JazzCash, Easypaisa or a card. A declined payment can be tried again.
- Still not told.
- Waits for the payment, and doesn't set off yet.
- 5
The shop packs it
- Sees Paid ✓, when it will be ready and which rider is collecting it. Changed your mind? In the first 2 minutes, cancelling costs Rs 50.
- Sees the order for the first time, already paid and packing — nothing to accept. It can change the ready time until the handover.
- Now sees the shop's name, address and map, and sets off.
- 6
Ready at the time shown
- If the shop turns out not to have something — rare — chooses: deliver the rest, with the money for those items back, or cancel for a full refund.
- Packs by the ready time. There is no 'packed' button — at the ready time the order is ready for the rider.
- Is there by the ready time — and waits, wherever they are, if the customer is deciding about a missing item.
- 7
The rider brings it
- Follows the rider on the map, with an arrival time.
- Enters the rider's collection code and hands over.
- Shows the collection code, photographs the goods, and only now sees the customer's address and the route.
- 8
Handover at the door
- Gives the rider the 4-digit handover code, then rates the shop and the rider.
- Earnings clear after 24 hours.
- Enters the code and takes the delivery photo; paid the next morning.
What never changes
The same six promises on every order, whoever the shop and whoever the rider.
- Nothing is charged until you tap PaySending to riders, waiting and choosing cost nothing, and you can withdraw for free until you pay.
- The shop only sees paid ordersNo shop is asked about an order nobody has paid for.
- You pick the riderNobody picks for you — not even the cheapest. If you don't choose, the request closes.
- Missing items are your callTake the rest with the money for the missing items back, or cancel for a full refund.
- A shop's problem costs you nothingIf the shop has none of it, or the rider finds it closed, every rupee goes back to the wallet or card you paid with.
- A code at the doorThe rider needs your 4-digit handover code to finish the delivery.
What a Rs 1,200 order costs
A worked example at launch defaults, at the shop's counter price.
- Goods at counter price
- Rs 1,200
- Delivery — the bid you chose
- Rs 150
- Platform fee
- Rs 20
- Card or wallet processing
- Rs 28
Where it goes
- The shop
- Rs 1,200
- The rider
- Rs 150
- The platform
- Rs 20
- The payment provider
- Rs 28
Nothing is charged until you tap Pay. After that, anything the shop causes — nothing in stock, the shop found closed — is refunded in full to the wallet or card you paid with.
Order questions
What if no rider offers a price?
The request closes — “No rider is free right now” — and nothing is charged. Try again sends the same basket as a new request; nothing is sent again on its own.
What if I don't pick a rider in time?
The request closes and nothing is charged. Nobody is picked for you, not even the cheapest offer.
What if the shop is missing something?
You choose: deliver the rest, with the money for the missing items back to you, or cancel for a full refund. A discount you already had is never taken back.
Can I cancel after paying?
Yes, until the rider has your order. In the first 2 minutes after paying, Rs 50 goes to the rider and the rest comes back to you. After that, the goods (all of them if perishable, half otherwise) and the delivery fee are charged, and the rest comes back. Once the rider has your order, it can't be cancelled.
Can I pay cash on delivery?
No. Every order is prepaid with JazzCash, Easypaisa or a card — which is why a shop only ever sees an order that is already paid.
Why is Send to riders switched off?
The shop is closed, paused or has as many orders as it can pack at once. The button says which; try again in a few minutes. Nothing is charged.
Aap ki gali ki dukaanein, ab ghar pe.The shops on your street, now at your door.
Kiryana, pharmacy, bakery and more, at the shop's own counter price — you pick the rider, and nothing is charged until you tap Pay.